**Join Our Team as an Avaya Implementation Specialist!
**
**Location**: Remote
**Project Duration**: 12 months
**Type**: Staffing | Full-time
**About the Role**:
We are seeking **4 highly skilled Avaya Implementation Specialists** to join a 12-month dynamic project, working remotely from Mexico.
If you have a passion for cutting-edge telecom solutions and thrive in a fast-paced environment, this is your chance to be part of an innovative team.
**What You'll Do**:
- **Configure, troubleshoot, and support** Avaya Aura and Contact Center systems.
- Implement voice and contact center solutions, including third-party app integrations.
- Develop call flows, IVRs, contact routing, and reporting setups.
- Collaborate within ITIL frameworks—handling incidents, requests, changes, and problem management.
- Provide support in multi-OEM environments and migration projects.
**Who You Are**:
- **5+ years** hands-on experience with Avaya technologies:
- Communication Manager, System & Session Manager
- Elite Contact Center / CMS / AES / Aura Messaging / WFO
- Orchestration Designer, IP Office, Media Gateways, Media Servers




- Apache Tomcat and third-party CTI integrations
- Fluent in **English** (C1 - C2, spoken and written); **French** is a plus.
- Deep knowledge of Avaya Red Voice System.
- Experience in Managed Services environments.
- Excellent communication, presentation, and problem-solving skills.
- Proactive with a customer-focused mindset and team orientation.
- Supervisor or Contact Center leadership experience is desirable.
- ITIL certification or SDLC experience is a plus.
**Perks & Benefits**:
- Competitive salary
- Join a vibrant, family-like community of professionals.
- Continuous learning with monthly technical courses and English classes.
- Comprehensive benefits
- Employee referral bonuses.
- Work on diverse projects to expand your expertise and grow professionally.
**Additional Details**:
- **Work Schedule**: Monday to Friday, 8:00 AM - 5:00 PM
- **Work Mode**: Fully remote
- **Sector**: Telecommunications
- **Language**: Advanced English required
**Interested?
**:

📌 Avaya Implementation Specialist - Remote (Xico)
🏢 Xideral
📍 Xico