The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- El Analista realizara las siguientes actividades diarias para 4 proveedores en donde la comunicación es principalmente por correo y teléfono,



algunas interacciones podrán se personales principalmente en visitas a sites y/o validación de indicadores de cumplimiento y con diferentes áreas.
- Funciones Operativas
- Descarga, carga y cuadre de asignación.
Y reporte de incidentes con cuadre de función
- Validación y reporte de incidentes y devoluciones.
- Validación y reporte de entregas.
- Validación de comprobantes de entrega.
- Aclaración de entregas y devoluciones.
- Seguimiento y atención de requerimientos especiales y/o urgentes.
- Validación y seguimiento de remesas para cierre
- Funciones de Monitoreo
- Monitoreo de recolección en tiempo y forma.
- Monitoreo de cierre de remesas.
- Monitoreo de incidentes y excepciones.
- Monitoreo de SLA
Áreas de Negocio-Oficina-Ambiente Operativo
"Formulas de Excel
Tablas dinamicas
Analisis de Datos
Presentaciones
Correo Electronico"
Microsoft Office (Power Point, Excel-intermedio, Word, Outlook)
"Capacidad de respuesta
Adaptabilidad
Atención a los detalles
Colaboración
Comunicación
Resolución de conflictos
Facilidad de Palabra"
Disponibilidad de horario
Cd de México Portal San Angel
Residente de Lunes a Viernes 09:00 a 18:00 hrs / 1 hora para alimentos 14:00 a 15:00hrs, trabajo esporádico en fin de semana con PHE
Se pueden realizar Visitas a Proveedores Ciudad de México y Estado de México**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Monitoreo De ProveedoresCiudad De Mexico (Xico)
🏢 Citi
📍 Xico