At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?
**
This role is responsible for the extraction, management, and analysis of program data and KPIs to support the development of strategies, projects, and initiatives that contribute to the growth of our company and our commercial partners.
- Design Program economics optimization strategies through performance tracking and Card Member behavior analysis to control program cost and maintain a healthy P&L.;
- Drive cost reduction by the implementation of management actions that target areas of opportunity within the different redemption categories.
- Propose and expand commercial client portfolio by identifying key market and merchant KPIs.
- Become the go-to person for loyalty customer insights, relevant market trends, best practices (from integral, local markets and the competition).
- Generate relevant insights to help shape data-based strategies focused on targeting objectives such as Card Member engagement and driving spend growth.
- Responsible of sizing, implementing and tracking new projects/capabilities enhancements to help in business decision making for potential program and P&L; benefits.
- Perform periodic and post campaign KPIs analysis to inform the business and shape future strategies.




- Develop and update program performance dashboards to ensure regular and transparent reporting of program KPIs for informed decision making and monitoring of the variables.
**Qualifications**:
- Graduate of Finance / Economics / Actuarial Science / Business Engineering or related careers.
- Prior Experience managing Costumer Data, analyzing or tracking of P&L; drivers, or forecasting costs for business initiatives.
**Hard Skills**
- Advanced English (written and oral) - Essential
- SQL Knowledge - Essential
- Proficient Microsoft Office Skills (Excel, Power Point, etc.) - Essential
- Data mining techniques knowledge (BigQuery) - Essential
- P&L; Understanding - Essential
- Statistical analysis for business projections - Essential
- Data Visualization tools like Power BI or Tableau - Essential
**Soft Skills**
- Data Driven & Analytical Skills - Essential
- Strategic & Innovative thinking
- Business Oriented
- Project Management
- Team Player
- Communication skills
- Strong sense of urgency
- Proactive
- Work under pressure
- Fast learner & adaptability to change
- Attention to detail
- Continuous Learning
- Organization & time management
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

📌 Membership Rewards Analytics Coordinator (Xico)
🏢 Amex
📍 Xico