Select how often (in days) to receive an alert:Customer Service AnalystDate: Jul 28, ****City : Mexico City State : México (MX-MEX) Country : Mexico (MX) Requisition Number: *****A Day in the Life:This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company.
The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits.
Coordinate and Lead execution of order book with warehouse, logistics and documentation teamsEssential Functions:Input in SAP the purchase orders from the customerResponsible of the "order – to – delivery" processFollow up of the trading position of each customer, always been aware of volume, price and delivery period.
Commercial negotiation vs SAP.Follow up of the drag position with commercial teamResponsible for addressing customer questions about products and services.Responsible of validate in customers portal the good receive information to proceed with invoicing processMaintain a record of the customers' requirements (transport specs, hours, handling, etc)Follow up of customers complaintsChannel communication between quality, logistics, operations and billing & collectionMaster Data: new customers, update info, extensions, etc.SAP key userWork closely with import team, forwarding agents,



and freight brokers to provide cross boarder support for seamless warehouse replenishment.Reconcile inventory to orders and forecast to request replenishment from intercompany sources for support of customer orders.Also in charge of:Cleaning customer position.Complaints resolution with QA TeamSAP TrialsSkills/Experience Requirements:At least 3 years' experience in Invoicing, Logistics or commercial.Bachelor's degree in Industrial engineering, administration or others.Knowledge of English – Native SpanishStrong Knowledge of importation process and custom compliance preferred.Desirable Technical knowledge in food companiesSAP knowledgeExcel knowledgeSCHEDULE:Monday to Saturday, weekends availability remotely.Availability to travel.At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world.
As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed—in faster, smarter, and more efficient ways.
We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins.
We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs.
With 200+ years of experience and presence in over 50 countries, we are committed to strengthening integral food security, advancing sustainability, and helping communities prosper where we operate.
Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Learn more at Bunge.Com.Every day our people exemplify these values, which represent Bunge at its core:ValuesWe Are One Team – Collaborative, Respectful, InclusiveWe Lead The Way – Agile, Empowered, InnovativeWe Do What's Right – Safety, Sustainability, With IntegrityJob Segment: Industrial Engineer, Sales Operations, Warehouse, Sales Support, Customer Service, Engineering, Sales, Manufacturing#J-*****-Ljbffr

📌 Customer Service Analyst (Xico)
🏢 Bunge Iberica
📍 Xico