Requirements:Education: Bachelor's degree (Industrial Engineer, Mechanical Engineer, Administration Engineer)At least 4 years in similar position in automotive industry Professional -knowledge and skills: Problem solving tools, core tools, PPAP, Norma IATF, VDA 6.3, Specific customer requirementsEnglish (advanced)Tasks/responsability:Check every day customer portal or customer emailCommunicate to people involve in case of quality alertCoordinate parts review with customer and containment on siteCoordinate internal containment and provide information and rejected parts for analysis to the team involvedMonitor PPMs, Complaint cost, and defect records for analysisPresent KPIs in weekly basis.
And potential failuresOwner of Score card from the customerMonitor and owner of external cost( CONQ)Visit to customer.
(Follow open topics and agreements)Coordinate analysis of customer complaints with Fast response toolCoordinate activities to reduce GP12 escapesEscalation for customer topics to the plantSeries project.
/ Engineering change validation with customer/ functional trials#J-*****-Ljbffr

📌 Customer Service (San Luis Potosí)
🏢 JOYSONQUIN Automotive Systems México
📍 San Luis Potosí