The Senior Digital Specialist is a hands-on role at the intersection of technology, process excellence, and applied AI enablement.
This position ensures that Revenue Organization tools and digital capabilities are properly configured, integrated, and embedded into daily workflows to drive standardization, visibility, and performance improvement.The Specialist acts as a super-user, configurator, and trainer across core revenue systems (e.G., Salesforce, Oracle CPQ, Seismic, ...), while also supporting the responsible adoption of AI-enabled capabilities.
The role partners closely with IT, business stakeholders, and process leaders to optimize tool usage, enhance workflow automation, and ensure digital solutions deliver measurable business valueTool Administration & OptimizationAdminister core Revenue IT tools (e.G., Salesforce Sales Cloud, Account Engagement, Oracle CPQ, Seismic) including user access, permissions, and governanceEnsure proper integration of tools within DN's broader IT and systems landscapePerform functional testing in Sandbox environments prior to production deploymentIdentify and assess new system functionalities to enhance DN's Revenue IT tool stackSupport data accuracy, master data alignment, and system interface consistencyDigital & AI EnablementSupport embedding AI-enabled outputs (e.G., copilots, intelligent assistants, analytics tools) into daily business workflowsValidate AI outputs for usability, consistency, and business relevanceProvide structured feedback on tool performance, usability gaps, and enhancement opportunitiesMonitor usage patterns and adoption metrics for both digital tools and AI-enabled capabilitiesSupport responsible and effective use of AI solutions within Revenue OperationsEnablement & Change ManagementAct as a super-user and trainer, enabling business teams to adopt tools effectivelyDevelop and maintain training materials, job aids,



and user documentationTranslate technical system capabilities into clear business valueSupport change management initiatives to build a digital-first and continuous improvement culturePartner with Lean practitioners and business stakeholders to embed tools into process improvement initiativesPerformance & GovernanceTrack tool adoption and system utilization to identify optimization opportunitiesEnsure digital tools provide accurate and actionable performance insightsSupport governance standards for system usage and workflow executionRequired QualificationsBachelor's degree in business administration, or computer science & business informatics or equivalent operational experience5+ years of experience in Digital Transformation, SFDC implementation and operation of Salesforce Sales CloudKnowledge of Marketing solutions like Salesforce Account Engagement and experience with managing the end-to-end sales lead processHands-on experience with Oracle CPQ configuration, administration, and support within a sales or revenue operations environmentStrong technical and analytical skills with ability to configure, troubleshoot, and optimize digital toolsGood understanding of how an integrated systems landscape works, incl.
related processes, system interfaces, customer data integration and master data management integrationsStrong ability to collaborate and network, in complex international matrix organizations, with the proven ability to manage internal and external stakeholders to positively influence and build mutually beneficial relationshipsExcellent training and communication skills; able to translate technical features into business valueProject management skills; ability to balance multiple tool deployment and support initiativesWork model: Hybrid (2 times per week assist to the office)Preferred QualificationsHands-on experience with digital enablement toolsFluent English (written and spoken); Spanish strongly preferredExperience with AI-enabled enterprise tools (e.G., copilots, workflow AI, predictive analytics)Familiarity with process optimization and digital workflow automationExperience supporting integral or multi-region organizations#LI-RP1#J-*****-Ljbffr

📌 Senior Business Operations Analyst (Estado de México)
🏢 Diebold Nixdorf
📍 Estado de México