Job Description SummaryTo be responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property.
These activities contribute to maintaining, repair and refurbish sold or existing products.
Includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering.
Develop an operational year plan for the own department activities.
Suggests improvements in products, processes and procedures.
Contributes to plan of larger unit.Responsibilities, authorities and accountabilitiesAs a Lead Resource Manager, you will be responsible for the day-to-day management, development, direction, scheduling, and staffing of Field Service Engineers (FSEs) for installation and service activities in areas of compressors, gas turbines, control systems, multi-stage pumps, steam turbines and turbo-expanders and other turbomachineryevents.
As a Lead Resource Manager, you will be responsible for:Promoting excellence in safe working environment, Quality and ensures compliance with applicable EHS & Quality policies and procedures.Managing FSE team, developing both technical and managerial skills through training path to achieve certification target and coaching session and ensure FSEs priorities are aligned with the company strategy.Cooperating on a day-by-day practice with regional Planning / Resources Management structure to cross-fulfil customer requirement,



regional Finance teams and maximize utilization of resources and manage budget cost to achieve financial target.Coordinating with FS Regional Pool to provide effective support and balanced utilization in respect of Working Time Regulation, fatigue management policy and OT production.Managing and analyzing the service demand (regional & general) to ensure adequate FSE supply within the reference area or worldwide, in line with activities scope of work.Guaranteeing the on time FSEs mobilization through the cooperation with Regional Team, Assignment and Mobilization Specialist to provide FSE's compliant mobilization.Ensuring customer satisfaction by deploying qualified FSEs for complex and standard Field Service Projects, collecting feedback to understand assignment appreciation from customer and, eventually, implement corrective actions.Communicating effectively with team members, P&Ls; and AE support personnel during pre-job planning and post outage meetings.Supporting the hiring process for interviewing and onboarding and ensuring resources target is to meet customer commitments and hub / region / operations objectives.Traveling extensively and performing engagement leadership visits and meet with Customer representatives and team members.Required QualificationsBachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Services).
Have previous experience as Resource Manager/ Field Service Manager within Energy industry, preferable with Field Service.Minimum of 3 additional years of experience Managing field Engineers.Show knowledge of English and Spanish, spoken and written, is a must.Demonstrate familiarity with common PC software tools.Demonstrate knowledge in Turbomachinery and Compressors will be a plus (Nice to have)Desired CharacteristicsStrong oral and written communication skills.Strong interpersonal and leadership skills.Ability to influence others and lead small teams.Lead initiatives of moderate scope and impact.Ability to coordinate several projects simultaneously.Effective problem identification and solution skills.Proven analytical and organizational ability.Work in a way that works for youWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveBenefitsContemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsBaker Hughes Company is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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📌 Services Senior Team Leader - Resource Management (Xico)
🏢 Baker Hughes
📍 Xico