PositionCustomer Order SupportJob DescriptionArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With **** sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 22,00 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
At Arrow, we're currently looking for a Customer Order Support.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.What You'll Be DoingProvide expert internal and external customer service and sales support to customer engagements.




Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMSSetup Request) which includes Value Added.Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after mismatch registrations or sales and Item Status Change reports.Handle branch service requests, FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues.Work on reduce backlog mismatch registrations and errors in the system by contacting field application engineers, sales people or customers.What We Are Looking For2-4 years of related experience supporting B2B customers (experience in similar companies/industries is a nice-to-have).




Intermediate knowledge of Microsoft Excel.Excellent verbal and written communication skills; must be fluent in English.Bachelor'sOrganized, attentive to detail.Experience using ERP/CRM systems.Even Better If You HaveExperience with Salesforce.Work ArrangementHybrid: 3 days in office / 2 days work from homeWhat's In It For YouAt Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!
Annual Hiring Range/Hourly Rate$19,****** - $22,****** MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.EEO StatementPlease be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time TypeFull timeJob CategoryBusiness Support#J-*****-Ljbffr

📌 Customer Order Support (San Pedro Tlaquepaque)
🏢 Arrow Components
📍 San Pedro Tlaquepaque