**About Us**:
GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
**About the role**:
The CSR is responsible for providing ongoing support to clients after their loan has closed.
This role ensures accurate and timely handling of payments, account updates, inquiries, and other post-closing processes.
The CSR plays a key role in maintaining client satisfaction by delivering responsive, professional assistance and ensuring compliance with internal policies and regulatory standards.
**What You'll Do**
- Manage active client accounts, ensuring proper payment processing and updates.
- Process loan servicing requests such as payment plan adjustments, payoff requests, or loan modifications.
- Investigate and resolve discrepancies or issues with accounts, coordinating with other teams when needed.
- Maintain accurate, up-to-date records in loan servicing systems.
- Conduct welcome call with homebuyers before their first payment.
- Suppor clients with any potencial insurance claims and guide them through the process.
- Escalate complex or non-standard issues to the appropriate supervisor or department.
- Contact homebuyers in case of NSF.




- Support reporting needs related to delinquencies, partial payments, and account statuses.
- Support clients with water payments and payment arraignment in case of delinquency
**Required Skills & Experience**
- High school diploma required; college degree in business, finance, or a related field preferred.
- At least 1 year of experience in customer service, loan servicing, collections, or similar roles.
- Strong written and verbal communication skills.
- Basic knowledge of financial terms and loan servicing practices is desirable
- Ability to handle multiple tasks and work efficiently under pressure.
- Proficient in basic computer skills and account management systems.
**What We Offer**:
- Competitive **base salary $21k - $22K gross monthly**:
- Full **law benefits (15 days of Christmas bonus if you have less than a year, 20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)**:
- **Punctuality** and **attendance bonus of $2,200 MXN**:
- **Excellence**bonus of $1,000 MXN
- **Private minor medical insurance**
Tipo de puesto: Jornada completa
Sueldo: $21,****** - $22,****** al mes
Beneficios:
- Confiable de gastos médicos
Pago complementario:
- Bono de asistencia
- Bono de puntualidad
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Bilingual Customer Service Representative (Guadalajara)
🏢 GDL Connectde CV
📍 Guadalajara