**Who We Are**:
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own.
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end
- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
**About The Role**:
We are looking for an exceptional Adoption Engineer to join our team of super heroes.
You will have the opportunity to be the customer interface of an exciting new technology.
The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations.
The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle.
This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings,



and customer roadmaps.
**What You'll Do**:
Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
Collaborate with the Customer Success Specialist and Sales team on account strategy
Identify customer strategic initiatives and potential use cases
Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
Actively identify new and expansion opportunities
Share customer feedback and enhancement requests with the Product team
Deliver product updates sessions highlighting new capabilities that have been released
**Qualifications**:
3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
Strong desire to learn and ability to work independently in a fast paced environment
Experience with scripting languages (e.g., Python, Perl, JavaScript)
Excellent communication, presentation, and problem-solving skills
English and one of the Iberian languages (Portuguese or Spanish) are required
Additional European languages are highly desirable
Bachelor's degree or equivalent in Computer Science or related field

📌 Thousandeyes - Adoption Engineer (Xico)
🏢 Cisco Thousandeyes
📍 Xico