We're looking for a skilled and strategic leader to join our team and help drive customer success on some of Microsoft's most complex and high-visibility projects.
In this role, you will represent Microsoft to senior customer stakeholders, analyze customer feedback, and act as a trusted voice of the customer to ensure delivery excellence.
You'll lead the initiation of large-scale, high-complexity projects—securing resources, developing detailed work plans, and aligning delivery with strategic customer objectives.
You will also play a key role in managing partner resources, from briefing and interviewing to onboarding.
Your experience will be essential in building robust project management plans, orchestrating performance metrics, and proactively managing risks and issues to ensure predictable and high-quality delivery.
With direct communication to senior stakeholders, you'll manage project health, financial performance, and overall outcomes.
**Responsibilities**:
**Account Delivery Management**
- Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure.
Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.
- Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed.
Supports new customer opportunities in partnership with Sales with highly significant or general impacts for Microsoft.
Communicates current view of delivery to customer executives on regular cadence, as appropriate.
- Contributes to consumption activities, identifies patterns of consumption gaps,



and drives consumption by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.
Holds accountability for project delivery forecast.
- Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts.
Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management.
Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.
**Business Growth**
- Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning).
Identifies opportunities to accelerate and drive consumption and delivery.
Owns and drives backlog risk management.
Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities.
Engages in the pursuit cycle to ensure deals are structured appropriately.
Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.
- Looks for or creates opportunities to maximize timely cloud consumption through current deliveries.




Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.
**Closure**
- Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form).
Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies).
Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conducts closeout interviews with team members.
**Contracting**
**Initiation**
- Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.
- Drives project initiation for projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
**Intellectual Property (IP)**
- Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP.
Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.
**Monitoring and Controlling**
- Manages finances for projects with large scopes and budgets by balanci

📌 Principal Project Manager (Xico)
🏢 Microsoft
📍 Xico