**Journey with us!
** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with general brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group's **Global eCommerce**has an exciting career opportunity for a full time** Senior Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer**
**This position will work on-site in** Mexico City**
**Position Summary**:
**Essential Duties and Responsibilities**:
**Critical Incident Support**
- Review ticket analysis and approve closure of tickets/incidents
- Understand architecture of Royal website and escalate incidents as needed to the appropriate
- team for further triage Synthesizes and communicates incident details to the production team stakeholders
- including
- executive level stakeholders Document incident
- perform postmortem and create next steps (as needed) Review postmortem / RCA document and follow up**Monitor and Optimize Systems**
- baseline violations etc
- ) to identify technical impacts of bugs and enhancements Understands key performance metrics (traffic volumes booking volumes response times etc
- )
- to identify business value of bug fixes and enhancements




- Builds case for prioritizing bug and enhancement tickets using the above
- Create reports on new deployment build performance for product teams to ensure build quality**Ensure System Reliability and Performance**
- Adjust health thresholds and other monitoring settings based on historical performance
- Creates and maintains performance dashboards used by support and product teams Maintains alerting communication
- and documentation tool chain to ensure it is up to date and
- efficient
**Collaboration with Cross-Functional Teams**
- Establish and maintain clear communication channels (eg Slack Teams) with the scrum and marketing teams
- Ensure all team members are informed about relevant updates and changes that may affect the website
**Qualifications Knowledge and Skills**:
**Experience**- Minimum Years of Experience: 6-10 years in Site Reliability Engineering (SRE) DevOps QA or a related IT operations role
- Fresh graduates are welcome to apply
**Skills and Abilities**
- Technical Expertise: Proficiency in cloud platforms such as AWS
- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP
- Graph Advanced knowledge of monitoring and logging tools (AppDynamics DataDog Splunk New Relic
- etc)
**Problem-Solving Skills**:
- Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly
- Ability to develop and implement effective incident response plans
**Communication and Collaboration**:
- Excellent written and verbal communication skills for effective interaction with cross
- functional teams and documentation Ability to collaborate with Development QA IT
- and external managed service providers to ensure seamless operations
LI-SS1

📌 Senior Site Reliability Engineer (Xico)
🏢 Royal Caribbean Group
📍 Xico