This is a hybrid role, this position requires to work 3 days on site 2 days at home remote on a full-time basis
Key Responsibilities:
- Monitor BDC effectiveness, identify areas for improvement, optimize strategies, and demonstrate BDC ROI for the dealership.
- Drive national lead conversion, ensure positive customer experiences, handle complaints, and train the Business Managers team on BDC methodology.
- Monitor performance metrics regularly.
- Conduct monthly reviews to assess progress.
- Set clear, achievable targets for each quarter.
- Provide feedback and support to improve performance.
- Utilize data analytics tools to track key performance indicators.
- Develop strategies and action plans to drive conversion rates results
- Set up the overall scope, system interfaces, and handover processes, including consideration of use cases from other areas (IT, Marketing, Sales, Service, etc.).
- Manage sales funnel and steering models to ensure the following KPIs for the BDC sources: Incoming Calls, Internet, Data base and fresh ups.
- Contact rate (Prospection)
- Appointment Scheduling rate (25%)
- Appointment Confirmation rate (80%)
- Effective Appointment (60%)
- Sales conversion (40%)/ Lead conversion rate (2.5%)
- Be responsible for BDC operative standards (development, update and support to dealerships and Sales Teams)
- Manage collaboration with CRM providers to ensure functional and connected CRM platforms (Sales BDC module aligned to BDC business criteria).
- Conduct constant analysis on functionality enhancements for national BDC operations based on data and dealer forums.
- Establish a collaboration model with all areas (Marketing, Sales, Customer Experience, IT, GMF)



for the customer journey and customer experience through the BDC.
- Develop, innovate and execute BDC training strategies for GM Dealers and Business Managers in collaboration with GM Training and vendors.
**Additional Job Description**:
**Requirements**:
- **Education**:Bachelor's degree in business, IT or related careers.
- **Experience**:2-5 years in similar positions.
Preferred digital marketing experience
- **Communication Skills**:Exceptional written and verbal communication and interpersonal skills.
- **Project Management**:Excellent organizational and project management skills with the ability to handle and prioritize multiple deadlines simultaneously.
- **Adaptability**:Self-starter capable of thriving in a fast-paced, evolving environment.
- **Technical Skills**: Proficiency in Microsoft Office Excel; general knowledge of digital marketing and Power BI is a plus.
Preferred SalesForce knowledge
- **Collaboration**:Ability to work effectively with diverse teams.
- **Proactive Approach**: Initiative to drive results and problem-solve effectively.
- **Languages**:Advanced English.
**Additional qualifications**:
Experience in BDC operation, dealership sales and aftersales operations, digital marketing and automation.
Knowledge of the automotive industry market is desired.




- This position requires the ability to legally operate motor vehicle on a regular basis
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability.
We believe that our ability to meet the needs and expectations of an increasingly diverse and general customer base is closely linked to the diversity and inclusion that we experience within General Motors.
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.
Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**:
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
**Accommodations**:

📌 Bdc National Sales Supervisor (Xico)
🏢 General Motors
📍 Xico