**Who We Are**:
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own.
Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end
- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
**About the Role**:
The Customer Success Data Analyst will play a critical role in supporting the Customer Success team by focusing on data analytics and reporting.
Reporting to the Senior Manager of Customer Success Strategy, Planning & Operations, this position is integral to defining and developing the strategy for our general Customer Success team.
The analyst will leverage advanced analytical skills to drive insights and improvements across the Customer Success operations.
**What You'll Do**:
- Perform ad hoc spreadsheet analytics with mínimal supervision, utilizing pivot tables, VLOOKUP, and various formulas.
- Develop advanced Salesforce custom reports and dashboards to support data-driven decision-making.
- Utilize intermediate SQL skills to understand and manipulate relational database structures.
- Work with BigQuery and ETL processes to manage and analyze large data sets.
- Contribute to projects involving Python and inferential statistics as needed.
**Qualifications**:
- Proficiency in spreadsheet analytics, including pivot tables and VLOOKUP.
- Experience with Salesforce custom reporting and dashboard creation.
- Understanding of relational database structures with intermediate SQL skills.




- Familiarity with BigQuery and ETL processes.
- Ability to work independently and manage time effectively.
- Knowledge of Python and inferential statistics is a plus.
**Why Cisco**:
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company.
And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do -you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colourful hair?
Don't care.
Tattoos?
Show off your ink.
Like polka dots?
That's cool.
Pop culture geek?
Many of us are.
Passion for technology and world changing?
Be you, with us.
**We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
**
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

📌 Customer Success Data Analyst (Xico)
🏢 Cisco Thousandeyes
📍 Xico