Company OverviewAt Motorola Solutions, we believe that everything starts with our people.
We're a integral close‐knit community, united by the relentless pursuit to help keep people safer everywhere.
We build and connect technologies to help protect people, property and places.
Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Connect with a career that matters, and help us build a safer future.Department OverviewOur team is a vital component of the customer experience, directly executing the operational framework that keeps businesses and agencies running smoothly.
As a core part of the CMSO organization, we are dedicated to ensuring that critical communications devices, networks, and safety hardware are swiftly processed, repaired, and returned to the front lines.
We provide the essential administrative and logistical support required to connect those in need with the technology they depend on.Key ResponsibilitiesIn this hybrid role, you will act as a foundational partner to our customers, utilizing a people‐first culture to handle critical post‐sale milestones with speed and confidence.
As a Repair Support Agent, you are more than a point of contact; you are a proactive problem‐solver who bridges the gap between field users and our internal depot operations.Respond to customer inquiries with clarity across phone, chat, and email, addressing follow‐up requests regarding orders, shipment tracking, and returned goods.Oversee the intake of customer concerns, capture feedback accurately, and forward targeted issues to technical or manufacturing departments.Maintain consistent engagement with customers and partners, translating complex logistical updates into simple, actionable information.Work closely with technical support, order management, depot operations,



and sales support teams to track end‐to‐end device journeys.Formulate and analyze case logs within internal databases, creating and managing documentation from initial contact to resolution.Observe product issue trends and elevate persistent anomalies to specialized engineers to accelerate resolution timelines.Author clear internal and external non‐technical documentation to support workflow efficiency and team cross‐training.Participate in continuous improvement initiatives, contributing unique perspectives to streamline RMA and depot management guidelines.Execute high‐volume data entry and utilize specialized system tools dynamically in a fast‐paced call center environment.Basic RequirementsHigh School Diploma or equivalent.Excellent written and verbal English communication skills.One year of work experience.
Previous call center or technical support experience is preferred.Candidates MUST reside in Reynosa or Rio Bravo with availability to work 100% onsite for the first 3 months.After the first 3 months, availability to work hybrid is required, 3 days from our site.Additional SkillsStrong problem‐solving skills.Understanding of and drive for continuous improvement, including process creation and documentation.Strong interpersonal and soft skills.Ability to work with people in various positions across the business.Demonstrated leadership potential and desire with a proactive and adaptive mindset.Demonstrated ability to effectively multi‐task and prioritize tasks.Demonstrated leadership skills consistent with MSI Core Values.Position TypeExperiencedReferralYesPayment PlanYesTravel RequirementsNoneRelocationNoneEEO StatementMotorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‐protected characteristic.
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📌 Repair Support Agent (3 Open Roles) (Reynosa)
🏢 Motorola Solutions
📍 Reynosa