Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.
In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.
We do this by hiring amazing people guided by shared values who exceed customer expectations.
Our continued success depends on it!
Job Title: Product Support Specialist 2
Department: Customer Experience Product Support
Grade: 4
Location: Integral
FLSA: Nonexempt
Position Overview:
If you have a passion for helping others and thrive in a fast paced, customer centric, troubleshooting & technical support environment we would like to talk with you!
We are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.
**Responsibilities**:
- Responds timely and satisfactorily to resolve customer inbound calls,



supporting all current OmniPod System pump models and drug delivery systems.
- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.
- Acts as a customer advocate to represent the customer's needs internally.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, and legal requirements.
- Exception call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
Required Qualifications
- High school degree or certification from an accredited program for technical and/or clinical education required.
- Minimum 2 years in technical or clinical/medical based device support role.
- Experience with use of electronic documentation systems required.
- Experience working in a HIPAA environment highly preferred.
- Ability to type 45+ WPM with a high rate of accuracy.
**Location**:
- Onsite
- Hybrid eligibility contingent on individual performance.

📌 Product Support Specialist 2 (On-Site) (Guadalajara)
🏢 Insulet
📍 Guadalajara