**Job Overview**
To serve as the primary point of contact for customers, managing, coordinating, and following up on service orders with various operational departments and Schenker offices/partners.
The role involves providing shipment status updates, identifying and delivering effective solutions for deviations and complaints from customers and the network during the shipping process.
This ensures service quality, business development, and account retention, all in compliance with international regulations, internal procedures, and established guidelines.
**What will you enjoy doing**
- Advise and provide logistics solutions to customers.
- Attend to and follow up on customer needs.
- Provide customers with the status of shipments.
- Care for and develop customer relationships.
- Prepare reports with information on shipments in transit.




- Visits to customers to identify their service needs.Receive, review, and analyze information.
- Review charges notified to the customer and current rates.
**What you need to succeed**
- Basic knowledge of GDP in the pharmaceutical sector
- Experience handling cold chain shipments
- Intermediate Business English Level
- To understand the scope, limitations, and the company's responsibilities towards clients and subsidiaries.
- Geographical knowledge of major ports, airports, and international crossings
- Quick and creative problem-solving to enhance customer satisfaction
- Attention to detail, analytical, and organizational skills
- Strong customer service and interpersonal skills

📌 Customer Service Specialist (Air) (Xico)
🏢 DB Schenker
📍 Xico