**We're hiring!
**
At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Tech Support Specialist**
**Required Skills**:
- 1 year of experience in Service Request Handling
- 1 year of experience in IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook
- Experience with Access Request handling
**Responsibilities**
- Adhere to following processes as per the defined SLAs or KPIs
- Event detection, Categorization,



responding and closure
- Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs
- Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction
- Contribution to knowledge management process by updating/creating the knowledge articles
- Contribute to and participate proactively in knowledge sharing sessions
- Act as a buddy for new hires
**Why Cognizant?
**
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading_

📌 Service Desk (Guadalajara)
🏢 Cognizant
📍 Guadalajara