**About Epiroc**
Epiroc is a multinational company present in 150 countries, providing innovative technology to develop and supply safe and state-of-the-art equipment, such as drilling machinery and construction tools for surface and underground mining.
We also offer world-class aftermarket services and solutions for automation, digitalization, and electrification.
**Life at Epiroc**
By joining our team, you will be part of a knowledgeable and supportive group of colleagues who live by our core values: collaboration, commitment, and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges not found in other industries.
Our culture is characterized by a focus on work-life balance, professional development, general career opportunities, and a desirable benefits package.
**Mission**
The HR Administrator will play a critical role in supporting the efficient delivery of HR administrative services.
This position involves close collaboration with HR teams to ensure that all HR processes are executed smoothly and in compliance with both legal and organizational requirements.
**Key Tasks and Responsibilities**
- Ticket Management: Oversee the resolution of incoming HR Administration through Service Now, ensuring timely and accurate resolution.
- HR Data Management: Maintain and update HR master data in alignment with legal reporting standards and organizational policies, ensuring data integrity and compliance.
- Policy Adherence: Stay current with and adhere to internal HR processes and policies, ensuring that all HR activities are compliant and up to date with company standards according to the Epiroc Way.
- Stakeholder Communication: Serve as a key point of contact for internal stakeholders, providing clear,



accurate information and advice related to HR Administration processes.
- Employee and Manager Support: Act as the first line of support for employees and managers, addressing inquiries and providing guidance on HR Administration related matters.
- Data Confidentiality: Ensure the confidentiality of all HR data by adhering to company policies and legal requirements, implementing secure practices for handling, storing, and sharing sensitive information.
- Process Improvement: Continuously improve HR processes by identifying inefficiencies, automating manual tasks, and driving the adoption of best practices across the HR function.
- Cost Coordination: Coordinate the RCoE cost distribution to supported entities in collaboration with accounting teams, ensuring accurate and timely financial reporting and cost allocation.
**Competency, Skills, and Experience Requirements**
- Educational Background: Bachelor's degree in a relevant field such as Human Resources, Business Administration, or a related discipline.
- Experience: At least 1 year of experience in HR or a demonstrated strong interest in the HR field.
- Language Skills: Proficiency in Spanish and English is required; additional fluency in French or Portuguese is highly desirable.
- HR Knowledge: Strong understanding of HR administration practices and basic accounting principles.
- Technical Skills: Experience with cloud-based HR administration systems,



as well as familiarity with CRMs like ServiceNow or Microsoft Dynamics.
- Process Improvement: Experience with the automation and digitalization of HR processes, with a continuous improvement mindset.
- Customer Service: Exceptional customer service skills, with the ability to effectively communicate and resolve issues while maintaining confidentiality.
**Soft Skills**
- Attention to Detail: A keen eye for detail, ensuring accuracy in data management, documentation, and communication.
- Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey information and instructions to a diverse audience.
- Problem-Solving: Ability to identify issues, think critically, and provide effective solutions, especially in the context of HR processes and systems.
- Adaptability: Flexibility to adapt to changing circumstances, priorities, and technologies in a fast-paced HR environment.
- Teamwork: Ability to work collaboratively with a diverse team, fostering a supportive and inclusive work environment.
- Time Management: Strong organizational skills and the ability to prioritize tasks effectively to meet deadlines.
- Confidentiality: High level of integrity and discretion when handling sensitive and confidential information.
- Initiative: Proactive approach to identifying opportunities for improvement and taking ownership of projects and tasks.
- Career Development: You will have the opportunity to develop a broad skill set in HR administration, gaining hands-on experience with cutting-edge HR technologies and practices.
Our commitment to continuous improvement means you'll be constantly learning and evolving in your role.
- Impactful Work: This role allows you to play a key role in the smooth functioning of HR proc

📌 Hr Administrator - Americas (Xico)
🏢 Epiroc
📍 Xico