Domain: Consulting
Interest Group: Infy Mexico
Company: Infosys
Requisition ID: ******BR
ServiceNow HAM/SAM Developer – JD
Looking for a highly skilled ServiceNow Senior Developer with strong expertise in
Hardware Asset Management (HAM)
and
Software Asset Management (SAM Pro)
. The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions, ensuring optimal asset lifecycle management and compliance.
Key Responsibilities
Lead the design and development of
ServiceNow HAM & SAM Pro solutions
Configure and customize modules including:
Asset Lifecycle Management (Procure → Deploy → Maintain → Retire)
Software Asset Management (Licensing, Compliance, Reconciliation)
Implement
SAM Pro features
such as:
Entitlement management
Software normalization & reconciliation
Publisher packs
Develop and maintain:
Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer
Integrations with third‐party tools (SCCM, Flexera, Jamf, Intune)
Ensure data accuracy across
CMDB, Assets, and Discovery
Collaborate with stakeholders for
requirement gathering and solution design
Support
audit compliance, optimization, and cost‐saving initiatives
Troubleshoot and resolve platform issues with performance optimization
Provide guidance to junior developers and review code quality
Required Skills & Experience
6–10+ years of overall IT experience, with
4+ years in ServiceNow development
Strong hands‐on experience in:
HAM (Hardware Asset Management)
SAM Pro (Software Asset Management Professional)
Expertise in:
CMDB, Discovery, Service Mapping (good to have)
ServiceNow scripting (JavaScript, Glide APIs)
Flow Designer & Integration Hub
Experience with
integration tools
(REST/SOAP APIs, MID Server)
Strong understanding of:
Software licensing models (Microsoft, Oracle, Adobe, etc.)




IT Asset lifecycle and compliance frameworks
Excellent problem‐solving and stakeholder communication skills
Preferred Qualifications
ServiceNow Certifications:
CSA (Certified System Administrator)
– Mandatory
CIS‐SAM
(Preferred)
CIS‐HAM
(Preferred)
Experience in
end‐to‐end SAM/HAM implementation projects
Exposure to
ITOM (Discovery, Service Mapping)
is a plus
Knowledge of
Agile/Scrum delivery model
Key Deliverables
Successful implementation of HAM & SAM solutions
Accurate asset and license compliance reporting
Improved cost optimization and audit readiness
Scalable and high‐performance ServiceNow applications
Soft Skills
Strong ownership and accountability
Ability to work in fast‐paced, client‐facing environments
Good communication and documentation skills
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of general enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‐powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‐on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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📌 Servicenow Itam Developer (Jalisco)
🏢 Infosys
📍 Jalisco