The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities
Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
Identify process gaps requiring escalation, offering potential solutions
Assist with inventory management and workflow needs as dictated through risk priority and service level
Support a range of products and services
Analyze problems and formulate solutions through research and investigation
Navigate, test and execute moderately complex databases, spreadsheets, and systems
Ensure accurate and timely account handling
Assist in activities that help reduce organizational impact and/or loss
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
1 year of relevant experience
Proficient computer and typing skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work with others to complete assigned tasks




Education
High School diploma or equivalent
Funciones
Realizar altas, bajas de clientes y mantenimiento de las cuentas de banca electrónica en sistema
Actividades Administrativas
Actualización de expediente del cliente.
Es un puesto de nivel inicial a cargo de brindar servicios de apoyo de
operaciones, incluyendo lo siguiente: mantenimiento de
documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones
Altas de usuarios, reimpresiones y/o reinicios de claves, reposiciones de netkey y modificaciones de facultades de usuarios
Proceso SPID, llevando a cabo altas, bajas y mantenimientos para garantizar la integridad de los datos.
Requisitos
Experiencia administrativa en grandes volumenes de captura de datos
Experiencia en revision de documentos
Deseable experiencia en procesos SPID
Experiencia en revisión de expedientes
Experiencia en manejo de bases de datos
Herramientas: Paquetería office (Excel básico)
Skills: Trabajo en equipo y proactivo
Zona de trabajo
Azcapotzalco/ Tecno Parque
Lunes a Viernes 9 am 6 pm/ Presencial
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
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