Livingston International is seeking a Workforce Scheduling and Forecasting Analyst in Mexico City. The role involves creating call volume forecasts, determining staffing needs, and organizing center schedules to align with business goals.
You will collaborate with the operations team and clients to ensure staffing remains consistent with real-time demand. A background in call center metrics, staffing planning, and proficiency with Avaya/ACD systems is preferred.
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📌 Workforce Forecasting & Scheduling Analyst (Ciudad de México)
🏢 Livingston International
📍 Ciudad de México
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