Who We Are Building the AI-first frontier enterprise. We are a general technology consultancy with a trademarked, AI-first approach -Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
We are small enough to care locally, big enough to deliver globally ( 10 countries, 450+ experts from 50+ nationalities )

We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

We are robust and resilient (100% independent, 0 debt, founded 2009)

We are AI-native professionals who invest in what we believe and work as a collective intelligence

We are positive, courageous and deliver at the leading edge.

Your Role As a Lead Content Ops & Conversational AI , you will define and scale the Content Operations practice, transforming content into a strategic, reusable, and AI-powered infrastructure across all customer touchpoints.
Define and implement the Content Ops model , including governance, voice & tone frameworks, and content standards

Design and scale omnichannel conversational systems (chatbots, voice, messaging, email, in-product experiences)

Build and manage modular, reusable conversational flows aligned with user journeys and business goals

Establish semantic QA frameworks to ensure consistency, accuracy, and brand alignment across channels

Design and optimize end-to-end content workflows , integrating Product, Marketing, CX, and Engineering

Define and manage tooling architecture ,



including conversational platforms and content automation tools

Leverage AI/NLP and LLMs to design, generate, and optimize conversational experiences

Train, fine-tune, and evaluate language models and conversational systems

Integrate platforms such as Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, Sendgrid

Define and track OKRs and KPIs , including comprehension rates, resolution rates, engagement, and conversion

Drive content personalization and automation strategies at scale

Act as a strategic bridge between Product, Marketing, Data, and Engineering teams

Influence stakeholders and scale adoption of Content Ops practices across the organization

Who You Are Proven experience in Content Ops, Conversational Design, or CX/UX Writing at scale

Strong experience designing conversational experiences across multiple channels

Hands-on experience with NLP, LLMs, or AI-driven content systems

Experience with conversational tools such as Voiceflow, Dialogflow, Rasa, or similar

Familiarity with CRM/engagement platforms (Braze, Twilio, Sendgrid)

Strong understanding of content lifecycle, governance, and modular content systems

Experience defining voice & tone systems and content guidelines





Soft Skills Strong strategic communication and storytelling mindset

High level of empathy and user-centric thinking

Ability to facilitate cross-functional collaboration

Strong systems thinking applied to content ecosystems

Comfortable making decisions in complex and ambiguous environments

AI-Native Engineering (Core Expectation) Use Generative AI coding tools (e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:

Code scaffolding and refactoring

Code generation and optimisation

Test-cases and documentation generation

Build applications through AI-driven development practices , including:

AI-assisted debugging and troubleshooting

Intelligent code completion and pattern recognition

Automated documentation generation

Apply prompt engineering best practices for reliable, repeatable engineering outcomes.

Validate GenAI output (determinism checks, guardrails, fallback logic).

More About PALO IT Our clients include some of the world's most successful companies. We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges. What We Offer
Stimulating working environments

Unique career path

International mobility

Internal R&D; projects (including Gen-e2™)

Knowledge sharing

Personalized training via PALO IT Academy

Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

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📌 AI Native Content Strategist (Nezahualcóyotl)
🏢 Palo It
📍 Nezahualcóyotl