The Support Engineer I is a customer-facing technical support role focused on assisting customers with issues related to the Warehouse Management System (WMS). This role is responsible for troubleshooting reported problems, resolving routine cases, documenting findings, and escalating more complex issues when needed. The position plays a key role in maintaining customer satisfaction through timely communication and effective issue resolution. Key responsibilities include case management, issue triage, troubleshooting system and operational issues, following support processes and runbooks, collaborating with internal teams, and contributing to knowledge sharing and continuous improvement efforts.
Role Summary Responsibilities Deliver outstanding customer support for the BlueYonder WMS system, helping resolve issues and contribute to a positive customer experience.
Manage customer solutions and ensure adherence to SLA/SLO metrics, advocating for service quality and product stability.
Collaborate with account and project teams to support customer adoption and continuous improvement initiatives.
Implement monitoring and diagnostics using M&D; tools to enhance solution stability and prevent incident recurrence.
Participate in the company’s general support model, collaborating with teams across different regions to help provide 24x7 coverage, including occasional out-of-hours support shifts.
Communication & Collaboration Communicate effectively with customers and stakeholders, demonstrating professionalism and empathy. Collaborate with internal Blue Yonder teams, balancing soft and hard skills.




Competency Skillset Demonstration Basic knowledge of industry-standard SaaS tools. Contribute to support activities for the Blue Yonder WMS product in functional and technical areas. Understand supply chain industry domain, warehouse business processes, and SaaS KPIs.
Qualifications Bachelor’s degree in computer science, engineering, or a related field.
Customer Support / Technical Troubleshooting Experience Required - 1+ year supporting customers or troubleshooting technical issues.
WMS domain experience preferred - 1+ year of experience working with or supporting a Warehouse Management System (WMS).
Familiarity with the Blue Yonder WMS solution is a plus.
Strong verbal and written communication skills with customer-facing experience Ability to work under pressure and meet deadlines.
Basic SQL writing skills (SQL,MySQL, PostgreSQL, etc.).
API framework knowledge is a plus.
WLM product knowledge is a plus.
Proficiency in Java and code reading skills is a plus.
Proficiency in SaaS monitoring tools like AppDynamics or Splunk is a plus.
Our Values If you want to know the heart of a company, take a look at their values. Ours unite us.



They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. The intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.
Blue Yonder - Fulfill your Potential. blueyonder.com
Trademark Information Blue Yonder is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.
Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

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📌 Support Engineer 1 (Ejido de la Finca)
🏢 Jda Software
📍 Ejido de la Finca