- Build and foster relationships with Mexico servicing carriers domiciled in the US.
- Negotiate rates with carriers, focusing on lanes in and out of Mexico and border cities.
- Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
- Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
- Collaborate with the Mexico Operations Manager to ensure smooth paperwork processes for cross border shipments
- Consistent feedback on market conditions for Account Managers and Leadership
- Hold carriers accountable for established KPI’s.
- Use carrier scorecards to manage and monitor carrier performance.
- Collaborate with carriers and internal teams on continual improvement initiatives
- Assist in inbound/outbound phone calls and emails.
- Other duties as assigned.

PROFESSIONAL

- Maintain a commitment to the mission, vision, and values of EASE Logistics and demonstrate a commitment to high professional ethical standards.
- Problem solve efficiently and using resources available to find the best outcome for EASE, our customers and carriers.
- Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
- Set expectations/lead by example in all aspects.
- Demonstrate efficient time management skills by being punctual and reliable.
- Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
- Ensure communication and attire are of a professional manner.

TRAVEL





- This position will require travel to the United States. Candidate must be able to travel for training and customer engagements.

QUALIFICATIONS:

Education

- A bachelor’s degree is required

Qualifications

- Experience with cross-border movements, or carrier sales a plus
- Strong English and Spanish skills, both written and verbal, to facilitate clear and effective communication with diverse stakeholders.
- Additional related training and certifications will be weighted on a case-by-case basis.
- Ability to adapt and work in a fast-paced environment by remaining versátil and handling change with ease.
- Demonstrate efficient time management skills by being punctual and reliable.

Knowledge, Skills, & Abilities

- Competitive, self-motivated and results driven.
- Energetic, relentless, and thrives on hunting for opportunities.
- Excellent communicator with a great phone presence.
- A strong work ethic is essential. If hard work and self motivation does not come naturally to you, this might not be a good fit.
- Sales, customer service, and/or negotiation-related talents.
- Flexible in work hours and adaptable to changing workload.
- Ability to multi-task and remain calm under stressful situations.
- Demonstrated the ability to effectively communicate and collaborate cross-functionally
- Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
- Ability to cold call with assertive, positive, and persistent style.
- Motivated to reach and exceed quotas.
- Ability to remain resilient in an aggressive and competitive environment.

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📌 Cross Border Operations Manager (Centro)
🏢 Rapido Solutions Group
📍 Centro