Scale AI in Mexico City is seeking a Support Team Manager to lead a Tier 1-3 support team, balancing hands‑on coaching with operational oversight to ensure high‑quality, consistent customer experiences.
You will drive performance metrics, manage escalations, and collaborate with cross‑functional partners to optimize processes and contributor outcomes, while mentoring agents through regular feedback and development plans. A 90‑day reconsideration policy may apply.
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📌 Support Team Lead: Coaching & Ops for CX Excellence (Ciudad de México)
🏢 Scale Ai
📍 Ciudad de México
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