Client Services Associate II - Hybrid - Mexico ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. The role is within the **Author Collaboration Unit department,** at **Mapi Research Trust** (in collaboration with ICON plc). **Mapi Research Trust** is a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for? **Clinical Outcome Assessments (COAs)** . **What You Will Do:** Analyze and standardize material (originals, translations) as per processes?and?handle all communication and translation deliveries.? + Interface?with Copyright holders of COAs, receive and routing requests, and?facilitating?discussions with operations and/or scientific personnel as needed.? + Liaise?between?Developers/Copyright?holders,?operations?and customer service team.? + Coordinate discussions?with?Copyright?holders?as?required.? + Support other Client Services and BD staff in multi-service bid defenses.? + Clarify complex contract specifications with Account Manager/Executive (where applicable)?and Copyright holders?and manage?electronic?document signatures.? + Develop and?maintain?filing and tracking tools?in accordance with?accepted?practice.? + Knowledge management:?Management of?translation and original source?files?and data storage.? + Collect?and analyze data from internal?and external?databases,?authors.? + Assist AM/AE in?account?management?activities?(BRM?and report activities)?? + Upstream information searches related to COA author accounts to?assist?Account Managers in business development activities.? **Your Profile:** + 3-5 years of experience, business analysis, operational support, or equivalent positions. **?** ? + Linguistic Validation background, Scientific documentalist,?experience in the Pharma, quality assurance?or CRO industry?is a plus.? + Communication,?organization?and?continuous?improvement?skills.? + Advanced?proficiency?in English (full fluency).?Other languages?are?a plus.? + A completed bachelor's degree.? + Excellent skills?in?Microsoft Office applications (Word, Excel, and PowerPoint)?are?a must.? + Knowledge of regulatory requirements?environment, COA?/?eCOA?field, and CRO terminology?is a plus.? + Experience in?managing project priorities,?demonstrating?a sense of urgency, and?maintaining?accurate?documentation.? #LI-FB2 #LI-Hybrid **What ICON can offer you:** Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: + Various annual leave entitlements + A range of health insurance offerings to suit you and your family's needs. + Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. + Global Employee Assistance Programme, LifeWorks,



offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. + Life assurance + Adaptable country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations) Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here (https://wd3.myworkday.com/icon/d/task/1422$1235.htmld) to apply

📌 Client Services Associate II (Ciudad de México)
🏢 Icon Clinical Research
📍 Ciudad de México