Only CVs in English will be considered.

Advanced English proficiency is required.

Compensation: MXN $40,000 net/month, plus an attractive package of superior benefits.

IMPORTANT: Only candidates with previous experience in Pharmaceutical Marketing and/or supporting Pharma clients will be considered for this role.

Responsibilities:

- Primary point of contact for clients and internal offshore teams for the assigned brands
- Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion. Collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
- Manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects
- Build strong relationships with clients ensuring high satisfaction and trust
- Defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business
- Track and report on volume, turnaround time (TAT), and SLA adherence and provide regular updates and reporting




- Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
- Manages and mitigates engagement-level issues and risks and ensures proactive communication
- Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
- Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes

Good to have

- Minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry as Marketing Project Manager
- A strong understanding of the MLR process
- Strong understanding of project management, and financial and business acumen
- Excellent people management skills
- Strong written and verbal communication/presentation skills
- Experience with systems commonly used to support medical communications/MLR processes (for example, Veeva PromoMats)

📌 Client Services Manager (Pharma) (México)
🏢 Greymatter Innovationz
📍 México