Roadside Assistance Coordinator (Trucking)

? Location

Remote (Mexico-based candidates supporting U.S. clients)

? Work Schedule:

Thursday to Monday or Friday to Tuesday

⏰ 8:00 am – 5:00 pm or 9:00 am – 6:00 pm CT

? We’re Hiring: Roadside Assistance Coordinator (Trucking)

We are looking for a Roadside Assistance Coordinator (Trucking) to support drivers during roadside breakdown situations and ensure operations continue smoothly and efficiently.

This role is adecuado for someone who thrives in fast‑paced environments, enjoys problem‑solving, and can stay calm under pressure while supporting drivers in real‑time situations.

? Role Overview

As a Fleet Maintenance Coordinator, you will be responsible for assisting drivers during breakdown events and coordinating solutions quickly and efficiently.

Key responsibilities include:

- Supporting drivers during roadside breakdown situations
- Managing common issues such as:
- Tire‑related problems (punctures, blowouts, damage)
- Emergency repair coordination
- Communicating directly with drivers to provide guidance and reassurance
- Coordinating with vendors and service providers for repairs
- Managing repair processes and ensuring proper follow‑up
- Following established procedures and guidelines to ensure timely resolutions

✅ What We’re Looking For





- Basic mechanical knowledge and practical understanding of truck and trailer operations
- Familiarity with:
- Common truck fault codes
- General repair processes
- When to escalate issues to dealerships
- Experience in trucking, transportation, dispatch, driver support, roadside assistance, or maintenance coordination is a strong plus
- Candidates with 1 year+ of relevant experience will be considered
- Comfortable working with systems and managing data; prior maintenance software experience is a plus but not required (training provided)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and manage high‑stress situations
- Experience with de‑escalation and crisis management
- Detail‑oriented with strong follow‑up and organizational skills
- Ability to multitask and manage multiple issues in real time

? Compensation:

26,000 – 30,000 MXN + benefits (Contractor)

? Interested?

If you’re looking to grow within transportation, operations, or fleet support, and enjoy solving real‑time challenges in a fast‑moving environment, we’d love to hear from you.

? Apply now and be part of a team that trusts you to run the operation when it matters most.

📌 Roadside Assistance Coordinator (Trucking) (México)
🏢 Remoto Workforce
📍 México