We're looking for a talented and experienced iSeries Engineer to join our Managed Services team at Pellera Technologies. The iSeries Engineer will be responsible for hardware / software support, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations on the iSeries platfor. The MSC iSeries Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.

Responsibilities:

- Ensure the operational integrity of all client iSeries infrastructure
- Administration of iSeries environments including security controls, TCP/IP , BRMS, Job control, performance and capacity planning, system and PTF updates, and license management
- Architecture and implementation of iSeries management and monitoring platforms
- VIO server management and implementation
- LPAR virtualization implementation
- Design and implementation of disaster recovery and high availability solutions for iSeries
- Operation of tape management solutions, including physical and virtual tape libraries
- Job flow and application programing on iSeries
- Client access implementation and support
- Develop operational processes and documentation for day-to-day iSeries tasks
- Develop processes and documentation regarding setup and failover for iSeries customers
- Customer resolution and escalation assistance calls

Qualifications:





- Bachelor’s degree (or equivalent experience)
- 5+ years of iSeries L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred)
- iSeries / POWER platform certification preferred
- Understanding and application of backup, recovery, and high availability platforms for iSeries: BRMS, iTera, Qedd, and MiMiX
- Strong knowledge of support desk software with awareness of ITIL Service Desk process
- Knowledge and experience of defining, creating, and managing procedures
- Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred
- Time management and organizational skills
- Participate in a rotating 24/7 on-call schedule responding to critical issues
- Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical personnel
- Demonstrated commitment to continuous learning and personal development
- Self-motivated; ability to work under minimal supervision

Success Characteristics:

- Honest, enthusiastic, respectful team player who consistently delivers quality service to team members and customers alike
- Versátil, adaptable, responsible, punctual, proactive, and self-sufficient
- Successful experience with and affinity for small to large size business environments
- Ability to adapt and thrive in a dynamic work environment

📌 IBM iSeries Engineer (México)
🏢 Pellera Technologies Mexico
📍 México