Role SummaryWe are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems.

This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.Key ResponsibilitiesManage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).Perform order validation including:Compliance checks on all incoming orders as per SOP.Validation of product codes, pricing, and contractual termsVerification of customer details, service location, and technical specifications against approved quotesValidate completeness of order details and ensure all required documentation is attached.Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.Update internal systems with correct circuit IDs, service attributes, and billing details.Accurately enter validated orders into inventory and provisioning systemsCommunicate order status updates to requestors and resolve discrepancies promptly.Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.Escalate delays to ensure SLA adherence.Provide timely communication to stakeholders on order status, risks,



and exceptions.Identify process gaps and recommend improvements to enhance efficiency and accuracy.Required Skills & ExperienceUnderstanding of telecom order management processes.Familiar with Salesforce, VFO and inventory/provisioning systems.High attention to detail with good data validation and compliance skills.Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.Familiarity compliance requirements and telecom provisioning workflows.Fluency in written and verbal communication.Preferred / Nice-to-HaveExperience with reporting and visualization tools such as Power BI.Knowledge of telecom service provisioning and order lifecycle management.Exposure to process improvement methodologies and automation initiatives.Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill Profession

Computer Occupations

📌 Tech Support (Guadalajara)
🏢 Infosys Mexico
📍 Guadalajara