Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)

Schedule

Monday – Friday

8:00 AM – 5:00 PM (Hermosillo Time)

About the Role

Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.

This role is idóneo for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.

Responsibilities

- Process new wireless activations, upgrades, and account modifications.

- Support telecom sales teams with customer account setup and order processing.

- Manage device orders, exchanges, returns, and customer requests.

- Handle billing inquiries and customer escalations.

- Maintain accurate documentation and service tickets.

- Ensure all tasks are completed within established Service Level Agreements (SLAs).

Qualifications

- English proficiency at C1, C2, or Native.

- Valid U.S.



Visa (Required).

- High School Diploma or GED.

- 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.

- Strong Microsoft Office and computer skills.

- Excellent communication, organization, and problem-solving abilities.

- Ability to work independently and manage multiple priorities.

Benefits

- Competitive salary

- Remote work

- Monday through Friday schedule

- Food Vouchers

- Internet Allowance

- Career development opportunities

- Collaborative work environment

If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.

Apply through this posting or, if you prefer, send your resume in English to: [email protected]

We look forward to receiving your application.

Required Skill Profession

Information And Record Clerks

📌 Telecom Order Processing Specialist (Hermosillo)
🏢 Unity Communications
📍 Hermosillo