Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

- Provide support for warranty extensions, on‑site services, technical training, and special events for service centers.

- Review and process monthly payments for each Authorized Service Center (CSA).

- Conduct on‑site or virtual audits with CSAs.

- Manage and control consignment inventory for CSAs.

- Manage and develop access credentials for new Authorized Service Centers.

- Follow up on service claims and assistance requests.

- Provide relevant information to support decision‑making.

- Measure CSA performance and ratings.

- Administer warranty orders.

- Control consignment warehouses and product allocations.

- Create service intelligence tools, including database or spreadsheet design.





- Ensure that Authorized Service Centers comply with Epson procedures and standards.

Principal Requirements

- 2 to 5 years of experience managing service centers and/or vendors in technology companies.

- Bachelor’s degree in Administration, Engineering, or related fields.

- Intermediate MS Office (Excel, PowerPoint, Word).

- Basic Power BI (desirable).

- Intermediate English.

- Agile and effective communication, strong problem‑solving and results orientation, active listening, and adaptability to work with diverse teams and vendors.

Required Skill Profession

Information And Record Clerks

📌 Service Center Specialist (Ciudad de México)
🏢 Epson America
📍 Ciudad de México