ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)

Full-Time | Remote | U.S. Hours

About the Role

We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.

This is not a basic helpdesk role.

You’ll work directly with:

- Live ISP infrastructure
- Multi-WAN & SD-WAN environments
- Wireless backhaul systems
- Routing & failover operations
- Bonded WAN connections
- Enterprise-grade networking hardware

You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:

- Fiber
- Fixed wireless
- Bonded WAN
- Starlink
- SD-WAN deployments

This role is adecuado for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.

What You’ll OwnCustomer Support & Network Troubleshooting

- Respond to customer issues involving:
- - Connectivity problems
- Latency
- Packet loss
- VoIP quality
- Routing instability

- Troubleshoot:
- - Bonded WAN links
- SD-WAN failover
- Wireless backhaul systems
- VLAN segmentation
- VPN connectivity

- Support:
- - Routers
- Firewalls
- Customer Premise Equipment (CPE)

- Document:
- - Troubleshooting steps
- Root cause analysis
- Configuration changes

- Participate in rotating after-hours emergency support (1 week/month)
- Consult with business customers regarding:
- - Redundancy
- Failover strategies
- Network optimization

ISP Network Operations & Infrastructure

- Monitor and maintain:
- - Wireless backhaul systems
- Edge routing devices
- Bonded WAN infrastructure
- Core ISP services

- Provision and configure:
- - Routers
- VLANs
- Firewall rules
- QoS policies
- VPNs

- Troubleshoot:
- - BGP
- OSPF
- Failover events
- Routing loops
- WAN instability

- Configure and maintain:
- - MikroTik RouterOS
- Peplink SpeedFusion
- InControl2

- Support:
- - Tower deployments
- Infrastructure expansion
- Backhaul upgrades

- Maintain:




- - Configuration backups
- Firmware updates
- Network hardening
- IP documentation
- Network diagrams

Technical EnvironmentSD-WAN & Link Bonding

- Peplink
- SpeedFusion
- InControl2
- Starlink
- 5G & terrestrial bonding

Fixed Wireless Networks

- Cambium
- Ubiquiti
- PTP/PMP deployments

Backhaul Infrastructure

- Siklu (mmWave)
- Aviat
- High-capacity wireless transport

Enterprise Wi-Fi

- Cambium cnMaestro
- UniFi

Routing & Networking

- MikroTik RouterOS
- BGP
- OSPF
- VLAN segmentation
- NAT
- QoS
- VPNs

VoIP & QoS

- SIP troubleshooting
- QoS prioritization
- VoIP optimization

What We’re Looking ForRequired Experience & Skills

- Hands-on experience in:
- - ISP
- WISP
- FTTH
- MSP environments

- Strong troubleshooting experience involving:
- - Routing
- Switching
- WAN connectivity
- Failover systems

- Experience configuring:
- - Routers
- Firewalls
- VLANs
- VPNs

- Strong understanding of:
- - TCP/IP
- NAT
- QoS
- VLANs
- BGP
- OSPF

- Strong documentation and communication skills
- Ability to balance:
- - Technical troubleshooting
- Customer communication

- Comfortable working independently in remote environments

- Strongly Preferred

- Peplink / SpeedFusion experience
- MikroTik RouterOS expertise
- Experience with:
- - Cambium
- Ubiquiti
- Siklu
- Aviat

- Experience with:
- - Fixed wireless deployments
- mmWave backhaul systems

- Familiarity with:
- - Starlink
- Hybrid WAN deployments

- VoIP troubleshooting experience:
- - SIP
- QoS
- Voice optimization

What Makes You a Great Fit

- You enjoy solving complex network problems
- You stay calm during outages and troubleshooting scenarios
- You care deeply about uptime, redundancy, and reliability




- You think proactively about optimization and scalability
- You can communicate technical issues clearly to customers and internal teams
- You take ownership instead of escalating every issue immediately

What a Typical Day Looks Like

- Troubleshoot customer connectivity and routing issues
- Configure routers, VLANs, firewalls, and QoS policies
- Monitor network infrastructure and wireless backhaul systems
- Investigate failover events and BGP/OSPF routing issues
- Provision new customer deployments
- Support VoIP quality optimization
- Update documentation and network diagrams
- Collaborate with engineering and field teams on escalations and deployments

In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.

Key Success Metrics (KPIs)

- Fast and accurate ticket resolution
- High network uptime and reliability
- Reduced repeat escalations
- Successful provisioning of customer connections
- Accurate documentation and configuration management
- Strong customer satisfaction and communication quality

Why This Role Stands Out

- Direct exposure to real ISP/WISP infrastructure
- Work across:
- - SD-WAN
- Wireless backhaul
- BGP routing
- Multi-WAN failover
- VoIP optimization

- High ownership and technical depth
- Opportunity to work with modern networking technologies
- Exposure to large-scale wireless and hybrid WAN environments
- Clear growth path into:
- - Network Engineering
- Infrastructure Engineering
- Senior ISP Operations
- Network Architecture

Interview Process

- Initial Screening Call
- Technical Interview
- Practical Troubleshooting Scenario
- Final Interview
- Offer & Onboarding

Apply Now

If you:

- Thrive in live networking environments
- Enjoy troubleshooting complex ISP infrastructure
- Have hands-on routing and wireless networking experience
- Want ownership over real production systems

This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.

📌 ISP Network Support Engineer (México)
🏢 Pavago
📍 México