Overview

COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Service Operations Lead

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php25,000-Php35,000

WORK SET UP: Work on site





Benefits HMO Government benefits 13th Month Pay Sick Leave Government benefits Qualifications Bachelor’s degree holder With at least 1 to 2 years’ experience in back-office customer service operations Amendable to work on site Amendable to attend face to face interview Can start as soon as possible Job Responsibilities Supervises daily back-office customer service operations, handling client inquiries via email and phone Ensures timely, accurate, and professional responses to customer inquiries, requests. Coaches, trains, and supports customer service representatives to improve performance and service quality Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance Acts as the primary point of contact for escalated back-office customer concerns Recruitment Process (Face to Face) Initial Interview Final Interview Job Offer #J-18808-Ljbffr

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