Description
AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.
We are looking for your talent as an **IT Service Desk Agent - Portuguese.**
**Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to the General Service Desk,** remotely resolving them within established guidelines, and seeking assistance from 2nd level support when necessary.
**Requirements**:
- Bachelor's degree in engineering (IT, industrial).
- Fluent spoken and written English, Spanish and Portuguese.
- 2 years of proven experience in a service/customer service desk position.
- Basic understanding of IT principles and ticket handling.




- Basic knowledge of ticketing system, preferably BMC.
- Excellent communication skills.
- Customer focused and results oriented.
- Ability to work alone or as a member of a team.
- Availability to work shifts and weekends.
- Responsible and organized.
- Logical thinker.
- Passion for learning new concepts, technologies and processes.
**Benefits**:
Hibrido 1 semana en oficina y 2 en casa
Nomina 100% + PL
Aguinaldo, Fondo de Ahorro, Vales de despensa, Bono a mitad de año por 8 días y Bono por cumplimiento de metas anual.
Contrato : Indeterminado

📌 IT Service Desk Agent - Portuguese (Monterrey)
🏢 Azka IT Consulting
📍 Monterrey