**Description**:
**Gordian Staffing, A New Way of HR**
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
**Our client**:
The company is based in the USA and provides professional community management; they believe that building and maintaining a community takes integrity, trust, experience, and support.
We are looking for a **Customer Support Specialist** **to support the following activities:
- Receive customer phone calls and answer questions related to the status of work orders, architectural requests, or Association responsibilities.
- Partner with the Community Manager on administrative tasks such as processing community-wide mailers.
- Manage follow-up and closing work order tickets.
- Weekly follow-up on work orders with service providers, note accounts on progress and close out if completed.
- Receive, process, and manage address change forms and requests.




- Prepare Architectural Review Applications (ARC) for evaluation by the association's Board of Directors and/or Committee(s).
**Work Schedule**:
Monday through Friday 8:00 - 17:00 CST MX
Daylight saving in the USA 07:00 - 16:00 CST MX.
**This is a remote position.**
**We Offer**:
- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
After the 3-month probation contract, we add the following:
- Minor medical insurance (Clinic may vary according to your city)
- Food vouchers (10% of the gross salary)
- Restaurant tickets ($2,000 pesos)
- Saving fund (8% of the gross salary)
**Requirements**:
- **MUST: Advanced English (Strong communication skills: writing and speaking)**:
- 3 years of experience with** customer service.**:
- Excellent writing and grammar skills.
- Analytical and decision-making skills.

📌 Remote - Customer Support Specialist (Ciudad de México)
🏢 Gordian Staffing
📍 Ciudad de México