The role of the Concierge is to provide sales agents with qualified prospects for timeshare presentations as well as provide general concierge services for all guests by offering area information and booking activities.
Book qualified prospects for sales presentations or alternate marketing option as directed by manager.
Maintain the minimum standard for penetration, bounceback sales, show percent and budgeted volume per month based on guest segment.
Provide a specialized check in experience and possibly escort guest to unit as defined by role
Learn and deliver branded and scripted sales pitch.
Collect deposits for presentations book as defined by manager.
Book area activities for on-site guests according to business needs and as directed by manager.
Provide guests with site and area information upon request.
**Qualifications**




**Qualifications**
High School Diploma
Must be able to work in a fast paced, high stress environment
**SKILLS**:
Excellent telephone etiquette skills
Must be friendly and have an outgoing personality
Highly self-motivated with an inner competitiveness
Ability to plan, schedule, confirm and collect payments for activities & events in an efficient manner
Excellent customer service skills.
Excellent interpersonal and communication skills.
Time management; the ability to organize and manage multiple priorities.
Problem analysis and problem-solving skills.
Initiative and adaptability.
Detail oriented.

📌 Specialist Marketing Support (México)
🏢 Hilton Grand Vacations
📍 México