**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Appropriately Reconcile accounts and minimize past due balances
- Process credit card and check by phone requests
- Resolve customer chargebacks and prevent recurrences
- Ability to read Aging Reports and identify which customers to contact
- Perform running monthly statements
- Resolve account’s outstanding issues and working/escalating matters with Director of Credit, Customer Care, Sales Team and inter-related departments when necessary
- Adhere to Credit Dept policies and procedures
- Record all collection activities via Collection log
- Monitor, work and release credit holds in a timely manner
- Assisting with Prospect’s Credit Investigation by contacting references and involved with New Account Setup
- Perform Customer Card Maintenance
- Other credit related and collection tasks may be assigned in the future
**REQUIREMENTS**:
- Speak and Write Fluently in English
- Willing to contact customers to ask for money in a respectful and firm manner




- Follows instructions
- Works well with deadlines
- Strong organizational, prioritizing and multitasking skills
- Strong analytical skills with the ability to identify trends and root causes
- Excellent communication & interpersonal skills
- Ability to work independently and as part of a team
- Customer Care and Augmenting Relationships Experience
- Ability to come to the office on time, 5 days a week
**COMPUTER SKILLS**:
- Experience with ERP Systems
- Strong Microsoft Office skills, with a focus on Excel
**EXPERIENCE**:
- 1-3 Years Experience Collecting on Past Due Balances and Reconciling Accounts
**SALARY**:
- Competitive & Depending on Experience
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: A partir de $13,000.00 al mes
Horario:
- Diurno
Lugar de trabajo: Empleo presencial

📌 Credit/collections Analyst (Mérida)
🏢 Diamoro Mex
📍 Mérida