Position Summary

The Inbox Support Receptionist is responsible for managing the firm's central inbox, coordinating incoming client communications, and supporting legal intake and administrative workflows. This role ensures requests are acknowledged, organized, prioritized, and routed efficiently while maintaining accurate documentation and providing exceptional internal and client support. The idóneo candidate is highly organized, detail-oriented, and able to handle confidential information with professionalism and discretion.

Responsibilities:
- Monitor and manage the central inbox throughout the workday.
- Acknowledge receipt of incoming client instructions and communications.
- Organize and categorize incoming requests and documentation.
- Review and prioritize communications based on urgency, client, matter type, and internal ownership.
- Route requests to the appropriate legal or operational team members.
- Track pending responses and follow-up activities to ensure timely completion.
- Maintain accurate records of incoming instructions and communications.




- Support legal intake and administrative document intake processes.
- Assist with matter organization and workflow tracking.
- Identify and escalate urgent or sensitive matters promptly.
- Maintain effective communication between clients and internal teams.
- Provide administrative support for legal operations.
- Ensure confidential information is handled securely and professionally.
- Follow established procedures, workflows, and escalation paths.

Requirements:
- 1–2 years of experience in administrative support, legal support, intake coordination, or professional services.
- Experience working with law firms, legal service providers, or professional services organizations preferred.
- Strong written and reading comprehension in English.
- Experience managing shared inboxes, client communications, and task routing.
- Excellent organizational and documentation skills.
- Strong attention to detail and accura

📌 Inbox Support Receptionist (Saltillo)
🏢 Amalga Group
📍 Saltillo