RESPONSIBILITIES
- Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands‑on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.
- Perform miscellaneous job‑related duties as assigned.

QUALIFICATIONS
- A+ certificate or 1-2 years’ experience in an end user support environment.
- 1-3 years of experience in MS Windows desktop operating system deployment.
- Basic understanding of Software Distribution and Patch Management tools.
- Experience with ITSM systems like ServiceNow.




- Basic knowledge of network infrastructure and security principles.

PHYSICAL & ENVIRONMENTAL DEMANDS
- Medium lifting (30 lbs. – 45 lbs.)
- Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED
- 10%

Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including chil

📌 IT End User Services Analyst (Tijuana)
🏢 Vertiv
📍 Tijuana