Carolina Logistics is a leading American freight forwarder with over 14 years of experience in the global logistics industry. Headquartered in South Carolina, we specialize in delivering comprehensive logistics solutions by seamlessly integrating air, land, and ocean transportation services. Our mission is to provide innovative and efficient logistics strategies that streamline supply chains and deliver exceptional customer service. With a global client base, we pride ourselves on connecting businesses worldwide with reliable and efficient logistics solutions.
Key Responsibilities:
- Lead, mentor, and motivate a team of Customer Success Managers to ensure exceptional service and client satisfaction.
- Conduct regular team meetings to align on goals, updates, and performance expectations, ensuring the team is well-equipped to meet and exceed client needs.
- Provide coaching and training to develop the team’s expertise in air freight operations and best practices in customer service.
- Proactively address and resolve customer inquiries, concerns, and escalations, maintaining a high level of professionalism and efficiency.
- Collaborate closely with clients to understand their unique logistics needs, ensuring seamless execution of freight services.
- Work cross-functionally with internal teams to ensure smooth communication and coordination of logistics operations.
- Analyze customer feedback and performance metrics to identify opportunities for improvement and continuous growth.
**Requirements**:




- 1 to 3 years of experience in a supervisory role within customer success or similar positions in the logistics industry.
- Proven track record in customer success, ideally within air freight or logistics operations.
- In-depth knowledge of air freight operations, industry trends, and market dynamics.
- Strong leadership and team management skills, with the ability to inspire and drive performance.
- Advanced proficiency in English (both written and spoken) is required.
- Excellent communication, interpersonal, and problem-solving skills.
**Skills and Qualifications**:
- Expertise in customer support and service excellence.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong sales acumen and ability to build long-lasting client relationships.
- Ability to handle complex customer inquiries and resolve issues in a timely manner.
**Benefits**:
- Competitive salary with performance-based commissions.
- Opportunity for career growth within a rapidly expanding general logistics company.
- Collaborative and supportive team environment.
**If you are passionate about customer success and have a strong background in logistics, we would love to hear from you! Join our team at Carolina Logistics and help us continue delivering excellence in logistics solutions to clients worldwide.**
Tipo de puesto: Tiempo completo
Sueldo: Hasta $45,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Seguro de vida
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Puedes mantener una conversación en inglés?
- Indica tus pretensiones salariales
Lugar de trabajo: Empleo presencial

📌 Supervisor of Customer Success (Cuauhtémoc)
🏢 Carolina Logistics
📍 Cuauhtémoc