**Job Description: Customer Experience RepresentativeSummary**
**100% Remoto**
Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases.
**Essential Responsibilities**
- Process and confirm customer purchase orders.
- Enter new customers and contacts into ERP and CRM systems.
- Manage customer complaints and close cases per procedures.
- Proactively communicate order and complaint status to customers.
**Qualifications**
- Passion for customer experience excellence.
- Ability to work under pressure.
- Attention to detail and technical aptitude.
- Excellent communication and organizational skills.
**Education and Experience**
- College degree required.




- Over 2 years of customer service experience.
- Basic knowledge of electrical power.
- Advanced English proficiency.
Tipo de puesto: Tiempo completo
Sueldo: $29,000.00 - $35,000.00 al mes
Beneficios:
- Confiable de gastos médicos mayores
- Vales de despensa
Pago complementario:
- Bono de asistencia
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- Sistemas ERP y CRM que manejas
Escolaridad:
- Licenciatura terminada (Deseable)
Experiência:
- Customer Service: 2 años (Deseable)
- empresas de manufactura: 1 año (Deseable)
Idioma:
- Ingles Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Experience Representative (Guadalajara)
🏢 Sparrow Search
📍 Guadalajara