**Who We Are**
**Who We Want**
**What You'll Do**:
- Learn the business in our one-week training program, designed to get you ramped quickly & effectively.
- Hustle! We want reliable team members who will show up on time and get the job done.
- Get on the phone! This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country.
- Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.
- Problem-solve through issues that occur during transit.
- Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates.
- Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps.
- Problem solve for cross - border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success.
- Assist in tracking and updating load milestones including Border Operations Card.
- Be the General point of contact for all after hours (2nd shift) carrier escalations & carrier cross border operations problem solving.
- Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
- Demonstrate ability to identify and resolve performance issues.
- Execute problem solving and innovative thinking to improve and streamline processes.
- Exemplify a level of assertiveness to identify issues and solve them.
- Foster existing relationships with our carrier partners to allow us better access to real-time updates.




- Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
**Qualifications**:
- Work Schedule Mon-Fri 14:00-22:00 hrs MX Central Time
- English fluency (High B2-C1)
- 1+ years of experience in the logistics industry.
- A high school diploma or equivalent.
- Highly level of Accountability
- Proven work-ethic in a high volume setting.
- Ability to multitask in a fast-paced environment.
- Exceptional communication skills (both verbal & written).
- Strong sense of urgency and ability to prioritize time-sensitive issues.
- Detail-oriented and thorough when presenting information.
- Organized when it comes to time management and deadlines.
- Able to work independently and collaboratively.
**The Perks of Working With Us**:
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
**Your Arrive Experience**
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
**Notice**:

📌 Second Shift Coverage Specialist (Guadalajara)
🏢 Arrive Logistics
📍 Guadalajara