**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune General 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**
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**_ Responsibilities_**
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**_ Supervise and ensure the operative discipline on process execution of OTC activities such as: - Order Management and Billing. _**
- **_Collections _**
- **_Reconciliation of customer statements. _**
- **_Dispute resolution. Other responsibilities: _**
- **_Upstream issues visibility. _**
- **_Data Analytics for decision making data driven. _**
- **_Negotiation Skills. _**
- **_Migration or Process transfer experience. _**
- **_Ambiguity management and Strong communication skills. _**
- **_Responsible to achieve operational metrics and KPIs. _**
- **_Support the OTC Teams in achieving the process targets. _**
- **_Deliver service in line with agreed controls and procedures. _**
- **_Strive for high levels of both internal and external customer service.



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- **_Attend escalations and resolve accounting and reporting related issues in a timely manner and ensure all queries are dealt with correctly and efficiently. _**
- **_Promote continuous improvement through best practices and recommend and implement process improvement initiatives to drive efficiencies. _**
- **_Be a leader who serve the team and keeps a positive organizational environment._**
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**_Qualifications we seek in you!_**
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**_ Minimum Qualifications / Skills_**
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- **_University degree in Accounting or similar. _**
- **_Experience in accounting processes, preferably in AR processes. _**
- **_Previous experience leading teams. _**
- **_Intermediate English level (B2), written and spoken. _**
- **_Intermediate - Advanced Excel level (vlookups, concatenate, pivots, formulas, basic macros). _**
- **_SAP and High Radius Knowledge as desirable._**
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**_Job_**_Assistant Manager_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Jan 15, 2025, 12:18:39 PM_
**_ Unposting Date_**_Mar 16, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

📌 Assistant Manager - Invoice to Cash/ar Team Leader, Zapopan, Jal., Mex
🏢 Genpact
📍 Zapopan