**Job Summary**:
The People Operations Generalist will be a conceptual thinker with strong organizational and conflict management skills who will run the daily functions of the People Operations department. By having excellent negotiation and problem-solving skills this person will be able to multitask and adapt in a very fast-paced environment.
**Supervisory Responsibilities**:
- This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
**Duties/Responsibilities**:
- Support company-wide information meetings such as new hire orientation, open enrollments, and meetings to announce or discuss changes, benefits plans or broad company-backed social initiatives
- Manage office administration for Mexico City. Including direct communication with Payroll teams to coordinate monthly office payments and serving as the main point of contact for Premise at Mexico.
- Performs routine tasks required to administer and execute company-backed and/or People Operations initiatives including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records
- Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
- Handles employment-related inquiries from applicants, employees,



and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Organize and coordinate Leave of Absence meetings with employees.
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events
- Works comfortably under pressure and meets tight deadlines
- Strong decision-making and problem-solving skills
- Meticulous attention to detail
- Performs other duties as assigned.
**Required Skills/Abilities**:
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
- Strong supervisory and leadership skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product.
- EOR Experience (Deel, Globalization Partners, TriNet) preferred
**Education and Experience**:
- Bachelor's degree in Human Resources, Business Administration, or related field required.
- A minimum of five years of human resources management experience is preferred.
- Advanced (C1-C2) English proficiency

📌 People Operations Generalist (Ciudad de México)
🏢 Premise
📍 Ciudad de México