Responsibilities include:
- Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
- Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
- Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
- Document any missing, defective, or "Dead on Arrival" (DOA) components during the installation process, and coordinate with relevant teams for quick resolution.
- Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
- Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
- Recommend replacements or upgrades for any defective or suboptimal components identified.
- Work closely with Onboarding Support Specialists and other team members, learning from their expertise and contributing to a collaborative work environment.
- Assist in the training and onboarding of new team members,



sharing knowledge and best practices.
**ABOUT YOUR EXPERIENCE**
- 1+ years of experience in customer support, technical support, or a related field.
- Strong English communication skills, both written and verbal.
- Ability to troubleshoot and resolve technical issues efficiently.
- Attention to detail and a customer-centric approach.
- Ability to work collaboratively in a team environment.
- Willingness to engage in continuous learning and development activities.
**About Invenco by GVR**
Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a integral team located in over 20 countries and are proud of our diversity.

📌 Onboarding Support Associate (Monterrey)
🏢 Gilbarco Veeder-Root
📍 Monterrey