**Vacancy Name**
Customer Service Representative
**Location of Work**
Tijuana, Mexico
**Employment Type**
Full Time Employee
**Our brand promises**
We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.
- **Remarkable service**
A seamless, personal process designed around you and your needs.
- ** Trusted performance**
Our product family is the result of years of experience championing surgeons and listening to their expertise.
- ** Outstanding value**
No matter the surgical specialty, we deliver quality products for all markets.
**Our people promise**
Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.
**Job Purpose Summary**
- Responsible for receiving and processing orders in the system and managing all correspondence with customers and company staff regarding purchase order acceptance, requests, shipping/delivery dates, pricing, and specifications.
- Establish and maintain a professional relationship between the company and its customers.
- Resolve all customer inquiries through research and coordination with the relevant departments to obtain solutions.
- Manage all customer service activities, including receiving orders, verifying required dates, entering data into the system, sending confirmations to customers, and following up until shipment.
- Ensure pricing adheres to established policies,



with any deviations reviewed by an executive member of the company.
- After order acceptance, process customer orders through the order entry and delivery systems by:
- Verifying material availability and reserving materials in the system.
- Tracking orders through the system, managing availability and production dates.
- Notifying when items are ready for shipment, designating the shipping method according to customer preference or the best available option, considering service and cost.
- Providing the required information for shipment processing to the appropriate department.
- Following up on shipments to ensure proper handling and notifying customers as necessary.
- Act as a liaison between customers, company staff, and agents regarding delivery questions and issues, representing the best interests of the company while balancing customer needs.
- Communicate promptly with relevant department managers about potential issues arising from special order requirements, such as penalties for late delivery, product liability exposure, new material specifications, credit risk, etc.
- Develop and maintain accurate records for all assigned accounts and key contacts within those accounts.
- Prepare required reports and information as needed.
**What you will do**
- Receive and process customer orders in the system efficiently, ensuring accurate data entry.
- Maintain clear and professional communication with customers and internal teams regarding order acceptance,



requests, shipping details, delivery dates, pricing, and specifications.
- Establish long-term relationships with customers by providing exceptional service and understanding their unique needs.
- Address and resolve customer inquiries, complaints, and issues by conducting thorough research and collaborating with relevant departments.
- Monitor and verify order status, ensuring that all necessary information is communicated promptly to customers.
- Coordinate with logistics and shipping teams to ensure timely and accurate shipments, designating appropriate shipping methods based on customer preferences and cost considerations.
- Maintain organized records of customer interactions, order histories, and key contacts to streamline future correspondence.
- Provide timely updates and reports to management regarding customer service performance, including feedback and trends observed in customer interactions.
- Participate in team meetings and training sessions to continuously improve service quality and expand knowledge of products and processes.
**What you will need (job requirements)**
Hard Skills:
- A college degree is preferred.
- Proficiency in managing ERP
- Experience with Microsoft Excel and Word.
- Fluent in English and Spanish
- Previous experience as customer service representative in Maquiladora industry
Soft Skills:
- **Active Listening**: Focusing fully on the customer during interactions, ensuring that their concerns are understood and addressed.
- ** Patience**: Remaining calm and composed, even in challenging situations or when dealing with frustrated customers.
- ** Communication Skills**: Clearly conveying information, both verbally and in writing, to ensure customers understan

📌 Customer Service Representative (Tijuana)
🏢 Corza Medical
📍 Tijuana