Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
- **This opportunity is in Guadalajara, Mexico_
What will you do?- Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.- Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.- Help customers consistently achieve their business outcomes with success plans.- Conduct Quarterly Business Reviews with customers to align services with their strategic goals.- Monitor adoption and utilization trends, providing recommendations based on risk and business needs.- Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.- Identify renewal risks and collaborate with internal teams for successful renewals.- Drive customer retention through quarterly reviews, demonstrating the value of products and services.- Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.




- Skills & Experience_- Experience in a customer-facing role involving SaaS solutions.- Proven ability to quickly learn new technologies.- Prior experience in a customer success/account management role, particularly with large enterprise customers.- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.- Customer-focused approach and consultative engagement style.- Previous experience compiling and presenting meaningful, value-rich business reviews.- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.- Experience with F5 products a plus.
- How do I qualify?_- Hold a Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).- Showcase 5+ years of customer success management experience in a SaaS organization, preferably with internet security, cloud, and network technologies.- Customer obsession with a passion for ensuring customers’ success while balancing business needs.- Proficiency in English is required.
- Other areas of performance:_- Excellent communication skills, including issue tracking, triaging, and crisis management.- Deep knowledge of the Customer Success industry.- Ability to travel up to 10% of the time.
LI-DC1
LI-Hybrid
Equal Employment Opportunity
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📌 Saas Customer Success Manager Ii (Latam) (Guadalajara)
🏢 F5
📍 Guadalajara