The Account Manager / Project Manager will play a key role in overseeing projects and maintaining client relationships. Using the **Atlassian suite** (Jira, Jira Service Management, Confluence), you’ll ensure seamless project tracking, support management, and knowledge sharing. **All client communication will be conducted in English**, making fluency in written and spoken English essential. Additionally, you’ll use tools like **Slack** and **Google Meet** to facilitate strong client interactions.
**Key Responsibilities**
- Serve as the primary point of contact for clients, ensuring smooth communication and high satisfaction.
- Facilitate project workflows using **Jira**, manage support via **Jira Service Management**, and maintain documentation in **Confluence**.
- Conduct regular video calls with clients using **Zoom**, **Google Meet**, or similar platforms.
- Provide consistent updates on project progress, deliverables, and timelines, addressing client concerns and requirements.
- Manage client interactions and billing needs via **Thiio**, our internal CRM system.
- Collaborate with the internal team using **Google Chat** to ensure alignment and resolve challenges proactively.
- Support Agile methodologies (Scrum, Kanban) for project planning and tracking.
- Handle challenging conversations professionally when projects encounter obstacles.
- Foster strong, long-term client relationships to drive satisfaction and retention.




- Use Clockify to track personal time and to generate detailed reports for clients, ensuring transparency and accountability.
- Proficiency in Google Sheets for organizing, analyzing, and presenting project data effectively
**What We’re Looking For**
- Fluency in **English** for all client communication (written and verbal).
- Expertise in **Atlassian tools** (Jira, Jira Service Management, Confluence) for project management, support, and documentation.
- Strong written and verbal communication skills.
- Excellent time management, organizational, and problem-solving skills.
- Familiarity with CRMs like **Thiio**, and collaboration tools such as **Slack** and **Google Chat**.
- Solid understanding of technical development processes (front-end and back-end knowledge is a plus).
**Why Join Thiio?**
- Fully remote work environment with versátil scheduling.
- Opportunity to work on exciting projects with clients across various industries.
- Professional growth in a fast-paced, Agile, and tech-driven environment.
- Be part of a collaborative and innovative team dedicated to delivering excellence.
Pay: $33,000.00 - $40,000.00 per month
Experiência:
- Project Manager: 3 años (Obligatorio)
- Account Manager: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Work Location: Remote
Expected Start Date: 23/01/2025

📌 Account / Project Manager (México)
🏢 Thiio
📍 México